FAQ’s
How do I cancel a Group Exercise or Squash Court Reservation? +
To cancel your reservation log-in and select your reservation from the home page of your account. Next, select the “cancel” button and follow the prompts to finalize your cancellation.
Note: Group Exercise cancellations are not allowed within 1 hour of the class start time.
When can I reserve a spot in a Group Exercise Class? +
You can reserve a spot 25 hours before the class official start time. You must purchase a Group Exercise Pass or Trial Pass prior to making your reservation for any class that is not labeled “free”.
Why won’t the app allow me to book Private Lessons or Massage? +
The “bookings” module is only for Group Exercise Class and Squash Court reservations. Our personal trainers, massage therapists, and private lesson instructors are available by appointment only – they are not on-call. Once you purchase a massage, personal training session, or private lesson, we will contact you to schedule a time and date.
